Taxpayer Rights

Taxpayers and businesses have rights as well as responsibilities when dealing with HMRC. Understanding these rights can help businesses engage constructively with HMRC, respond appropriately to enquiries and compliance checks, and access the correct review and appeal procedures where disagreements arise.

This page provides access to official resources relating to taxpayer rights, HMRC standards of conduct, reviews, appeals and dispute resolution procedures.

Key Resources

• HMRC Charter
• Taxpayer Rights and Responsibilities
• Reviews and Appeals
• Alternative Dispute Resolution (ADR)
• Complaints Procedures
• Tribunal and Court Processes

Why These Resources Matter

Understanding taxpayer rights helps businesses communicate confidently with HMRC, understand what standards of behaviour can be expected and identify the appropriate routes for resolving disputes.

Most interactions with HMRC are straightforward, but where disagreements arise, official guidance can help businesses understand the options available and the procedures that should be followed.